Privacy Policy

At Celtic & Co., we believe in crafting relationships built on trust, integrity, and respect—values that extend from our timeless products to every interaction we have with you. Just as we meticulously source materials for our knitwear, denim, and footwear, we approach the handling of your personal information with the utmost care and responsibility. This Privacy Policy outlines how we collect, use, protect, and share your data when you visit celticandcos.com.

Our clientele—individuals who value resilience, authenticity, and considered craftsmanship—deserve transparency and security. We are committed to safeguarding your privacy and ensuring your experience with us is seamless and secure, from browsing to checkout and beyond.

1. The Information We Collect

To provide you with our curated collections and a personalized, secure service, we may collect the following types of information:

• Personal Identifiers: Name, billing and shipping address, email address, and telephone number, which you provide when creating an account or placing an order.
• Payment Information: Transaction details are processed securely by our trusted partners (e.g., Visa, Mastercard, JCB, PayPal). We do not store your full payment card details on our servers.
• Order History: Details of the products you purchase, such as British-made cardigans, durable footwear, or cozy knitwear, to manage your orders and provide customer support.
• Technical & Browsing Data: Information collected automatically through cookies and similar technologies, including your IP address, browser type, device information, and how you navigate our menus (e.g., Accessories, Clothing, Footwear).
• Communication Records: Correspondence with our customer service team via email (e.g., [email protected]).

2. How We Use Your Information

Your data allows us to honor our commitment to quality and service. We use it solely for legitimate business purposes:

• To process and fulfill your orders for our curated products, ensuring they are dispatched with care from Glen Burnie.
• To communicate with you about your order, provide customer support, and respond to your inquiries.
• To enhance your browsing experience by personalizing content based on your interests in categories like Knitwear, Denim, or Bags and Luggage.
• To improve our website’s functionality, security, and product offerings through analysis of aggregated, non-identifiable data.
• To send you marketing communications (only with your explicit consent) about new collections, British-made goods, or special offers that align with your values.
• To prevent fraud and ensure the security of all transactions, in line with our commitment to a secure checkout journey.

3. Sharing and Disclosure of Your Information

We treat your personal data with the same respect we hold for our craftsmanship. We do not sell your personal information. We may share it only in the following circumstances:

• Trusted Service Providers: With partners who perform essential services for us, such as payment processing (PayPal, card networks), order fulfillment, shipping carriers, and IT security. These partners are contractually bound to protect your data and use it only as we instruct.
• Legal Compliance: If required by law, regulation, or legal process, we may disclose information to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided to you.

We ensure any international transfers of data (relevant to our global shipping, excluding some parts of Asia and remote regions) comply with applicable data protection laws.

4. Data Storage and Security

Your trust is the foundation of our service. We implement robust technical and organizational measures to protect your information:

• Encryption: All data transmitted during checkout is encrypted using advanced SSL (Secure Socket Layer) technology.
• Secure Storage: Personal data is stored on secure servers with limited access.
• Payment Security: We partner with PCI-DSS compliant payment gateways. Your full card details are never stored on our systems.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

5. Your Rights and Choices

You have control over your personal information. Depending on your location, you may have the right to:

• Access and Portability: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information in your account.
• Deletion: Request the deletion of your personal data, subject to certain legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.
• Cookie Preferences: Manage your cookie settings through your browser controls (see below).

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

Like most thoughtful online experiences, our website uses cookies and similar tracking technologies. These small files help us:

• Remember your preferences and items in your shopping bag.
• Understand how you interact with our site (e.g., navigating from Hats to Footwear) to improve its design and content.
• Provide a secure checkout process and prevent fraudulent activity.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, such as the ability to complete a purchase.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review it occasionally.