Welcome to the Celtic & Co. FAQ. We are dedicated to providing considered craftsmanship, timeless quality, and a thoughtful experience from our hands to yours. Below, you’ll find answers to common questions about our products, services, and policies. Should you need further assistance, our team is always here to help.
Our Products & Craftsmanship
What kind of products does Celtic & Co. offer?
We curate collections focused on timeless, durable, and comfortable items. Our range includes British-made knitwear (like cardigans and jumpers), sturdy denim, cozy footwear, classic coats & jackets, dresses, kilts & skirts, as well as accessories such as bags, luggage, gloves, and hats. We also offer cleaning, care products, and insoles to help you maintain your cherished pieces.
What defines the Celtic & Co. style?
Our style is rooted in resilience, authenticity, and considered craftsmanship. We focus on creating and selecting garments that offer crafted comfort and timeless quality. Whether it’s a refined cardigan for professionals, soft knits for families, or robust footwear for adventurers, our products are designed to be cherished investments that feel like a welcome respite in everyday life.
Ordering & Account
How do I place an order?
Simply browse our collections, select your items, and proceed to checkout. You will be guided to enter your details and choose your preferred shipping and payment method.
Do I need to create an account to shop?
While you can check out as a guest, creating an account allows you to track orders more easily, save your preferences, and enjoy a faster checkout experience in the future.
Shipping & Delivery
Where does Celtic & Co. ship from?
All orders are carefully prepared and dispatched from our headquarters in Glen Burnie, US (120 Wells Avenue, Glen Burnie, US 21061).
What are my shipping options and costs?
We offer two reliable shipping methods to balance speed, cost, and care:
1. Standard Shipping: A flat fee of $12.95. We partner with trusted carriers like DHL or FedEx. Your order is processed in 1-2 business days, with delivery typically within 10-15 business days after dispatch.
2. Free Shipping: For orders over $50, we offer complimentary shipping via EMS. After the 1-2 day processing period, please allow 15-25 business days for delivery.
1. Standard Shipping: A flat fee of $12.95. We partner with trusted carriers like DHL or FedEx. Your order is processed in 1-2 business days, with delivery typically within 10-15 business days after dispatch.
2. Free Shipping: For orders over $50, we offer complimentary shipping via EMS. After the 1-2 day processing period, please allow 15-25 business days for delivery.
Do you ship worldwide?
We are proud to ship our curated collections across the globe. However, to ensure reliability, we are currently unable to deliver to some parts of Asia and a few remote regions. If you are unsure about your location, please contact us.
How can I track my order?
Once your order is on its way, you will receive a confirmation email containing your tracking details. This allows you to follow your parcel’s journey with peace of mind.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout. All transactions are processed with high-level security measures.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and financial information. Your trust is paramount to us.
Returns & Exchanges
What is your return policy?
Our commitment to value and integrity extends beyond checkout. If any item does not live up to the comfort and quality you expect, we gladly accept returns within 15 days of receipt. Items must be in their original, unworn condition with all tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] to request a return authorization and receive instructions. We aim to make the process as thoughtful and straightforward as your shopping experience.
Care & Maintenance
How should I care for my Celtic & Co. items?
To ensure the longevity of your cherished pieces, please refer to the care labels on each item. We also offer a selection of Cleaning & Care Products specifically chosen to help you maintain the beauty and integrity of our knitwear, footwear, and accessories.
For any questions not covered here, or for personalized assistance, our customer service team is here to help. Reach out to us warmly at [email protected].
Warmly,
The Celtic & Co. Team